What is my account for?
Manage your orders and subscriptions easily with your account.
How do I create my account?
If you did not create an account when you placed your order, simply click on the "account" icon in the site menu and create an account using the e-mail address you provided when you placed your order.
All your orders placed with the e-mail address entered will automatically be available in your account.
How can I change my customer information?
All your information is saved in your customer account.
For subscriptions: it is important to note that all customer information (delivery address, payment card, etc.) is recorded on the 1st of the month. If any changes are made between the 1st of the month and the delivery date, they will be taken into account for next month's box.
The box Yes Paws.
What are the different boxes ?
We have several boxes for dog and cat, filled with new surprises every month !
We vary the quantities to be as close as possible to your needs.
What's the box's added value ?
The Yes Paws. box is the only box for dogs and cats on the market to offer an eco-friendly approach in its entirety.
Our packaging and the products on offer guarantee a limited carbon impact and the contents are healthy for your pet.
We want to contribute to more sustainable and healthy consumption for our pets.
Are the products suitable for my pet ?
We choose the healthiest and the most natural products for your pet, so the risk of allergy is minimized.
If your dog or cat does have allergies, please contact us so that we can adapt its box.
How does the subscription work ?
The subscription is a no-obligation offer that is automatically renewed each month. The 1st box is sent immediately and is renewed on the 1st of each month, with a 14-day difference.
Example 1: I order on 5 January, my 1st box is sent immediately and the renewal takes place on 1 February. My next boxes are sent every 10th of the month.
Example 2: I order on 20 January, my 1st box is sent immediately and is renewed on 1 March. My next boxes are sent every 10th of the month.
When the payment is due?
Payment for your subscription is made immediately with your 1st order and then every 1st of the month (see above: "How does the subscription work?").
How long is my subscription valid ?
The subscription is renewed each month and indefinitely.
Can I pause or cancel my subscription ?
Once you have placed your order and created your customer account, you can manage your subscription independently (pause, cancellation) from your personal space in the "Manage my subscription" section.
When do I receive my box ?
We prepare your box carefully and dispatch it within 4 to 7 days maximum. A tracking number will be sent to you as soon as the box is dispatched.
When do I receive my e-shop products ?
E-shop orders are dispatched within 24/48 hours maximum of order placement and payment. Delivery time is a few days after shipment.
How does delivery work ?
Delivery is made by the Colissimo carrier to your home. When we hand over your box to the carrier, you'll receive an e-mail allowing you to follow the delivery process. You will then be notified of the estimated delivery date.
What should I do if I don't receive my box?
If you have received an e-mail to track your delivery, we advise you to contact the carrier directly for more details.
If 14 days after your order, you have not received an e-mail confirming that your box has been picked up by our carrier, please contact us directly, stating :
- Your last name
- Your first name
- The box concerned (number of order)
At the following e-mail address: email@example.com
We'll work together to find the best solution.
What should I do if one of my products is broken/missing ?
During preparation, we make sure that our products are in order and present in each box or order.
However, if upon receipt of your box or order, you notice that one of the products is broken or missing, please contact us directly, specifying:
- Your surname,
- Your first name,
- A photo of the outside of your box,
- A photo of your box when opened,
- A photo of the broken product(s).
at the following email address: firstname.lastname@example.org
We will work together to find the best solution to resolve the situation.